Disclaimer:Â This summary is provided for informational purposes only and does not constitute legal advice. The laws, regulations, and contractual terms discussed are subject to change. If you are affected by the 2026 Georgia Medicaid transitions, we strongly recommend consulting with a qualified attorney to review your specific situation.
Federal Laws
42 CFR § 438 establishes the core rules for Medicaid managed care nationwide. Key mandates include:
- Medical Loss Ratio (MLR): CMOs must generally maintain an MLR of at least 85%, meaning 85 cents of every dollar must go toward medical care rather than administrative costs or profits.
- Network Adequacy: States must set and monitor “time and distance” standards to ensure enrollees can access primary care and specialists within a reasonable travel time.
- Routine primary care and OB/GYN: a maximum 15-business-day appointment wait time, and 10 business days for outpatient mental health.
State Laws
Georgia Code Title 33, Chapter 21A (The Medicaid Care Management Organizations Act) defines the legal requirements for Care Management Organizations (CMOs) in the state
- Prompt Payment Standards: Under O.C.G.A. § 33-21A-9, CMOs must process “clean claims” within strict timelines or face interest penalties.
- Electronic Claims: 15 days
- Paper Claims: 30 days
- Mental Health Parity: § 33-21A-13 mandates that coverage for mental health and substance abuse disorders must be on par with physical health coverage.
- Emergency Services: CMOs are required to reimburse for emergency medical screenings and stabilization services without prior authorization.
- Network Adequacy:
- Routine PCP Visits: Must not exceed 14 calendar days.
- Adult Sick Visits: Must not exceed 24 clock hours.
- Specialists: Must not exceed 30 calendar days.
- Mental Health (Routine): Must not exceed 14 calendar days
Contractual Terms
The Medicaid State Plan: This is the formal contract between Georgia and the federal government that describes how the state administers its program, including reimbursement methodologies.
DCH-CMO Contract: These five-year contracts (with renewal options) contain specific performance metrics.
- 90% Access Rule: Georgia requires that at least 90% of members in every county have access to a provider within specific time and distance standards.
- Distance
- Primary Care: 30 minutes / 30 miles from home
- Specialists: 45 minutes / 45 miles from home
- Time
- Emergency Care: Immediately upon presenting
- Urgent Care: Within 48 hours of presenting
- Standard Care: Within 21-30 days of presenting
- Distance
Participating Provider Agreement and the Care Management Organization Contract
What to do in cases of noncompliance?
What if a patient is unable to get care within the time and/or distance requirements due to access noncompliance?
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What if a Medicaid CMO held my payment until I signed a new/replacement contract?
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What if I am out-of-network with the CMO?
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What if I provided emergency services?
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What if a CMO reduced the rates listed in the Provider agreement?
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What if a CMO involuntarily cancelled my Provider agreement?
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